How do we get you the donations in order to qualify for the camp discount?

• If you have not signed up for camp yet, you can drop them off during business hours M-F 9-4pm and we will give you the coupon code to register. 

• If you plan to take advantage of the discount and want to register now, sign up for a payment plan, and bring in your donations any time before your final payment is due (August 1).

 

Where do I drop off donations if the front door is locked?

• If you need to drop off after business hours, the Studio Entrance is open 4-8. You can leave your donations with the monitor on duty, be sure to put your name on it! Donations are to be left in the director's office.

 

When do your camps usually fill up?

• Some camps fill as soon as we open registration. Little art and Pottery camps are full first and usually before the end of February.  Remaining ceramics camps and stop motion camps are full early-April. Theater and Art camps for older campers are typically full mid-May.

 

What do I do If all the camps for my age range are full?

• We highly recommend the waitlist for our camps. Oftentimes parents pull out and we end up taking people from the waitlist, sometimes the 4th or 5th person, especially because the parents who waitlist early make other plans. 

 

My child falls just outside the age range, can they still sign up?

• Each case is different based on how many kids are enrolled and the current age range of each group. However, younger campers must reach the age requirement and be turning 6 on or before September 1st.  Call or email the camp director at Shannon.casey@artists-exchange.org with specific questions.

 

My child attended one week of camp at the artists exchange, how do I obtain your organization's tax id number to claim his camp time as childcare?

• You actually have better access to it than we do through your care.com account, but we can always resend your receipt which has our Tax EIN on the bottom if you do not have your original emailed receipt. At the bottom of the email click on the link “View or print your receipt”

 

How late can I pick up my child?

• Early drop off begins at 8am and late pick up runs until 4pm. 

 

Do you offer scholarships?

• Yes,  please email the director for the application at Shannon.casey@artists-exchange.org.

 

What is your cancellation policy?

• Because no two cancelation are alike, Here are your options: 

  • If a camp is canceled by Artists Exchange, it is fully refundable. For cancellations of a single day due to weather or full classroom quarantine due to COVID-19, reimbursements are issued in the form of a credit for a makeup or future session.

  • If you need to cancel your registration, there is a $50 non-refundable fee, your remaining balance paid will be refunded to your original payment method. Cancellations must be made two weeks prior to the start of camp. If you cancel and wish to transfer to another camp, the fee is waived. If you cancel and choose to hold the funds in a credit towards future use, the fee is also waived. Cancellations requested with less than two weeks notice are not refundable. 

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I have a credit from canceling my camp last year, how do I use my credit for this summer?

• When you register for a camp this summer, you will have the option to use your credit at checkout. If you cannot process it online yourself, give us a call M-F 9-3 and we can do it over the phone.

 

Can I make a payment outside of the automatic payment window or pay in full early?

• You can log onto your account with care.com and make a payment any time. If you would like us to process your card for a certain amount we can do that on the back end also.